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Company Profile

Southwest Airlines

Flight attendant interview intel — hiring windows, bases, pay and reserve reality, training, culture, and the interview process. Know the airline inside and out before you walk in.

Big-picture snapshot

Southwest is the all-737 carrier headquartered at Dallas Love Field (803 aircraft), in the middle of the biggest identity transformation in its history: bag fees since May 28, 2025 ($35/$45), a Basic fare tier, red-eye flights since February 2025, and — after roughly 54 years — the end of open seating, with assigned-seat operations live since January 27, 2026. If your mental model of Southwest interview answers was built on "bags fly free" and "pick any seat you want," it is now actively wrong (see Culture below).

Hiring-window status (as of August 2026): CLOSED — and structurally so. Southwest hires FAs only in rare, unannounced, capped "flash" windows:

  • December 2025: portal opened with a 15,000-submission cap (10,000 reserved for internal FA referrals, 5,000 external) and closed in 38 minutes when the external cap hit. Southwest reportedly didn't promote the opening and instructed staff not to share details in advance; some candidates were kicked out mid-application when the portal auto-closed.
  • April 2026: external window open only about 5 hours under the same ~5,000 external cap. As of late June 2026, those applicants were still in processing, face-to-face interviews were not expected before late 2026, and training classes were projected to run into late 2027.

The structural reason: Southwest currently has more flight attendants than its schedule needs. In June 2026 TWU Local 556 signed a Letter of Agreement creating a voluntary one-month unpaid Time Away Program (TAP), biddable August 2026 through April 2027. An airline running voluntary unpaid leave is not about to run new-hire classes. Next external window: unlikely before late 2026, possibly 2027. The TAP program's April 2027 end date is the earliest structural signal to watch for a thaw.

Don't over-read the negative, though: Southwest has not laid off flight attendants (the ~1,750 cuts in February 2025 were corporate/HQ roles), the 2024 contract raises were real and top-of-industry at ratification, and demand for these jobs is enormous — 5,000 external applications in 38 minutes. Hiring is paused, not abolished.

Requirements verbatim from the careers page (live even while the window is closed; checked August 1, 2026): "Must be at least 20 years of age at the time of application"; "Must have authorization to work in the United States"; "Must possess a valid, unexpired passport"; high school diploma or GED required (college preferred). No numeric height rule — the physical requirements are functional: lift/lower up to 20 pounds unassisted (up to 100 assisted), reach above your head with arms fully extended, squat to the ground, "perform an emergency water evacuation," and "fit quickly through the overwing window exit." No bilingual-designated FA program is advertised, unlike Delta/United/American.

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Sources listed at the end of each profile. Data compiled from airline careers pages, union publications, industry press, and candidate-reported interview intel — wave-dependent facts carry as-of dates.

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